Responsible Gaming at bee99
We want every bee99 player in Bangladesh to enjoy gaming as entertainment. Our responsible gaming tools help you stay in control — every session, every day.
Our Commitment to You
bee99 is more than a casino and sports betting platform — it is a community that takes the well-being of its players seriously. Responsible gaming is not a legal formality for us; it is a core value built into everything we do. We believe that gambling should always be an enjoyable pastime and never a source of financial stress, emotional hardship, or harm to you or your family.
We provide a range of practical tools that empower you to set personal limits, take breaks when you need them, and reach out for support at any time. We also apply strict age verification measures to ensure that only eligible adults aged 21 and above can open and use a bee99 account. If you ever feel that gambling is becoming a problem, we encourage you to use these tools without hesitation — and to contact our support team if you need additional guidance.
Responsible Gaming Tools
Set a daily, weekly, or monthly deposit cap on your account. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time — increases take effect only after a 24-hour cooling-off period.
Need a short break? Activate a time-out period of 24 hours, 7 days, or up to 30 days. During a time-out your account is temporarily suspended for gaming and betting, while withdrawal of any existing balance remains available.
Self-exclusion allows you to block access to your bee99 account for a defined period — from 6 months up to 5 years, or permanently. During self-exclusion, your account cannot be reopened or reactivated until the exclusion period has fully elapsed and a formal request is made.
Set session time reminders to receive an alert after a chosen amount of time spent playing. These pop-up notifications help you track how long you have been logged in and make a conscious decision about whether to continue.
Review your complete betting and gaming history — including deposits, withdrawals, wins, losses, and time spent on the platform — from within your account dashboard. Transparent records help you assess your own patterns honestly.
Enable periodic reality check pop-ups that display your session duration and net result so far. This feature interrupts your session to give you a clear, factual snapshot of your gaming activity and encourages a mindful pause.
Tips for Playing Safely
Healthy gambling habits start with a clear mindset and a firm plan. Keeping these principles in mind before and during your sessions will help you stay in control and protect your enjoyment of the game:
- Set a budget before you start and stick to it — only gamble with money you can genuinely afford to lose.
- Treat gambling as entertainment, not as a way to earn income or recover previous losses.
- Take regular breaks and do not chase losses — a losing streak is not a signal to bet more.
- Never gamble when you are feeling stressed, upset, depressed, or under the influence of alcohol or substances.
- Keep gambling a small, enjoyable part of your overall leisure time — balance it with other activities and social connections.
- Use bee99's built-in responsible gaming tools proactively — do not wait until a problem develops to set limits or take a break.
Warning Signs to Watch For
Gambling can become problematic without a person being fully aware of the shift. The following warning signs may indicate that gambling is no longer purely recreational and that it may be time to seek help:
- Spending more money on gambling than originally planned or more than you can afford.
- Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
- Feeling restless, irritable, or anxious when not gambling or when attempting to stop.
- Lying to friends or family about the amount of time or money spent on gambling.
- Chasing losses — continuing to gamble in the hope of winning back money already lost.
- Gambling interfering with work, study, relationships, or daily responsibilities.
If you recognise any of these signs in yourself or someone close to you, please use bee99's self-exclusion or time-out tools right away, and reach out to our support team at [email protected]. You do not need to face this alone.
Age Restriction — 21+ Only
bee99 strictly prohibits gambling by persons under the age of 21. This is not simply a regulatory requirement — it is a firm ethical commitment. Young people are significantly more vulnerable to developing problem gambling habits, and bee99 takes every reasonable step to ensure that minors cannot access the platform.
All account registrations on bee99 require date-of-birth confirmation and are subject to Know Your Customer (KYC) identity verification. Where there is any doubt about a user's age, bee99 will suspend the account pending verification of identity documents. If a minor is found to have registered, the account will be closed immediately and any deposits returned where possible.
- If you are a parent or guardian, we recommend installing parental control software on shared devices to prevent underage access to online gambling platforms.
- Keep your bee99 login credentials private and never share your username or password with a minor.
- If you suspect that an underage person has accessed bee99, please contact [email protected] immediately so we can take appropriate action.
How to Activate Responsible Gaming Tools
All of bee99's responsible gaming tools are available directly through your account settings. After logging in to your bee99 account, navigate to the Responsible Gaming section of your profile. From there you can set or adjust deposit limits, activate a time-out, or submit a self-exclusion request. Changes that reduce your access (such as lowering a limit or initiating a time-out) take effect immediately. Changes that increase your access (such as raising a deposit limit) are subject to a minimum 24-hour review period.
If you encounter any difficulty activating these tools, or if you need to request self-exclusion urgently, do not wait — contact the bee99 support team at [email protected] and a team member will assist you promptly. Self-exclusion requests submitted via support are processed on a priority basis.
Getting Help and Support
If gambling has stopped being fun and is causing you stress, financial difficulty, or relationship problems, please know that help is available. The bee99 support team is available 24 hours a day, 7 days a week, and our approach is always compassionate and non-judgmental. You will not be penalised for asking for help — quite the opposite, we will prioritise your request and work with you to find the right solution.
Contact bee99 Support
Our support team is available 24/7. For responsible gaming assistance, account limits, or self-exclusion requests, please email us at:
[email protected]There is no shame in reaching out. Taking control of your gambling is a sign of strength and self-awareness, and the bee99 team is here to support you every step of the way.
Play Smart, Play Safe
Ready to enjoy bee99 responsibly? Log in to access your responsible gaming settings, explore our games, or visit the FAQ for more information about your account.
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